On 24 January 2019 the Communities Secretary James Brokenshire announced plans for a new housing complaints service for the entire housing market. Under the proposed arrangements private landlords will be legally required to join a housing redress scheme with a fine of up to £5,000 if they fail to do so. The proposals have been made in response to the consultation Strengthening consumer redress in housing.

The Housing Complaints Resolution Service will be developed with a new Redress Reform Working Group made up of representatives from across the sector, collaborating with industry and consumers.

For the announcement, click here.